B/11. Why haven’t I received my entire order?

In case you have not received all of your order, before you contact us, please check the following:

- The Order Confirmation e-mail to see if all products were ordered.

- The Dispatch email to confirm that all the products have been dispatched. It is possible that some of the products of your order for various reasons may not have been available. In order not to delay the rest of your order we may dispatch initially only the available products and cancel the order for the out of stock products. We will be updating you via email accordingly. The documentation regarding your order will state the products included in the dispatch and you will be charged only for the products dispatched. In case a promotional Points Reward Scheme is running, you will be earning all points as per the original order, including those related to the products not dispatched.

- Your order may be dispatched in more than one parcels and arrive on different days and at different times.

If you have checked all of the above points and an ordered item is missing, please contact our Customer Service Team.

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