B/5. How and when can I collect my order from the Courier Customer Service Points?

Your order will be available for collection within 1 - 3 working days from the moment the order has been submitted,unless otherwise timely notified by our Customer Service Team. Once the order is ready for collection, you will receive a “Ready to Collect” Text Notification (sms), on your mobile phone. Upon arrival at the collection point you have selected, please exhibit your Dispatch Email or Text Notification. If your order has not already been paid for online, it is required that you pay in cash at the collection point (including the relevant collection charge, if applicable).

If your order is held at the selected collection point for 14 days without being collected, it will be returned back to us.

In case you cannot collect your order yourself, you will be responsible for the person who is collecting the parcel on your behalf and presents the relevant Dispatch Email or Text Notification.

 

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