D/1. How can I return a product I have bought from EvZeen.com and how can I cancel an order?


A. Returns

Any return of purchased products from EvZeen.com may take place within 15 days from the day they have been received, as long as they are unused and in their original packaging status.

The procedure of returning purchased products will be defined according to each particular situation, via a prior telephone communication between you and our Customer Service Team.

For any return or refund procedure to be initiated, you must correctly complete the Returns Form.

Returned products that comply with the above terms and for which the Returns Form is duly completed, will be refunded.

In case a return claim does not take place within the specified 15 days period, or any other of the above prerequisites is not fully satisfied, EvZeen.com has the right not to accept the return of the items.

If a return is requested due to a mistake or omission of EvZeen.com, then all costs related to the return procedure will be covered by us. Otherwise, the relevant costs will refer to the customer.

For any assistance or clarification you may require regarding this particular issue, please contact our Customer Service Team.

B. Cancellations

Cancellations of orders prior to their dispatch are entirely upon the discretion of EvZeen.com and are possible only with a prior communication between the customer and our Customer Service Team.

In case the cancellation of the order or part of the order is accepted and the particular purchased products were paid via Credit/Debit Card or PayPal, then an amount equal to that which has been paid will be returned to the same Credit/Debit Card or PayPal account, according to the necessary procedures of the bank institution to which the account is maintained.

 

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